Privacy Policy

1. Introduction

At NairaPacket, we are committed to protecting your privacy and ensuring the security of your personal information.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our economic property ownership platform. Please read this policy carefully to understand our practices.

Our Commitment: We will never sell your personal information to third parties.

2. Information We Collect

2.1 Personal Information You Provide

Account Registration:

Full name and contact information
Email address and phone number
Bank Verification Number (BVN)
Date of birth and nationality
Residential address

Financial Information:

Bank account details for transactions
Payment card information (processed securely)
Transaction history and packet ownership records
Income and financial status (for loan applications)

2.2 Information We Automatically Collect

Usage Information:

Device information (model, operating system, browser)
IP address and location data
App usage patterns and feature interactions
Property viewing and transaction behavior
Login times and session duration

2.3 Information from Third Parties

Identity verification from BVN validation services
Credit information from authorized credit bureaus (for loans)
Property information from licensed real estate professionals
Fraud prevention data from security services

3. How We Use Your Information

Core Platform Services

Process property packet transactions
Manage your account and ownership records
Calculate and distribute rental income
Provide customer support
Send transaction confirmations

Security & Compliance

Verify your identity and prevent fraud
Comply with Nigerian financial regulations
Monitor for suspicious activities
Conduct risk assessments
Maintain audit trails

Communication

Send important account notifications
Provide property performance updates
Share market insights and news
Respond to your inquiries
Send marketing communications (with consent)

Platform Improvement

Analyze usage patterns and preferences
Improve platform functionality
Develop new features
Personalize user experience
Conduct market research

4. How We Share Your Information

4.1 Service Providers

We share information with trusted third-party service providers who help us operate our platform:

Payment Processors: To handle secure transactions
Identity Verification: To verify BVN and other identity documents
Cloud Services: For secure data storage and platform hosting
Customer Support: To provide technical support services
Analytics Providers: To understand platform usage (anonymized data only)

4.2 Legal Requirements

We may disclose your information when required by Nigerian law or to:

Comply with court orders or legal processes
Cooperate with law enforcement investigations
Meet regulatory reporting requirements
Protect against fraud or security threats

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction, subject to the same privacy protections.

5. Data Security

Encryption & Protection

256-bit SSL encryption for all data transmission
Encrypted storage for sensitive information
Two-factor authentication for accounts
Regular security audits and penetration testing

Access Controls

Role-based access to internal systems
Employee background checks and training
Monitoring and logging of all data access
Secure facilities and network infrastructure

Data Breach Protocol: In the unlikely event of a data breach, we will notify affected users and relevant authorities within 72 hours as required by Nigerian data protection regulations.

6. Data Retention

We retain your information for different periods depending on the purpose:

Account Information: While your account is active and for 7 years after closure (for regulatory compliance)
Transaction Records: 10 years as required by Nigerian financial regulations
Property Ownership Records: Permanently (as they represent legal ownership)
Marketing Communications: Until you unsubscribe or request deletion
Support Communications: 3 years for quality and training purposes

7. Your Privacy Rights

Access Your Data

Request a copy of all personal information we hold about you

Update Information

Correct or update your personal information through your account settings

Delete Account

Request deletion of your account and personal information (subject to legal requirements)

Opt-out

Unsubscribe from marketing communications at any time

How to Exercise Your Rights

Contact us at support@nairapacket.com or through your account settings. We will respond to your request within 30 days.

8. Cookies & Tracking Technologies

8.1 Types of Cookies We Use

8.2 Managing Cookies

You can control cookies through your browser settings, but disabling certain cookies may affect platform functionality.

9. International Data Transfers

While NairaPacket operates primarily in Nigeria, some of our service providers may be located outside Nigeria. When we transfer your data internationally, we ensure adequate protection through:

Contractual safeguards with service providers
Data processing agreements that meet international standards
Regular monitoring of data protection practices
Compliance with applicable data protection laws

10. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws.

We will notify you of any material changes via email or platform notification. Your continued use of NairaPacket after the updates take effect constitutes acceptance of the revised policy.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact us:

Data Protection Officer: support@nairapacket.com
General Inquiries: support@nairapacket.com
Phone: +2349022247040

Address: Lagos, Nigeria
Response Time: Within 30 days
Business Hours: Monday - Friday, 9AM - 6PM WAT