FAQ & Support

Frequently Asked Questions

Find answers to common questions about property ownership through NairaPacket. Can't find what you're looking for? Contact our support team.

Getting Started

Account creation, verification, and first steps

About Packets

Understanding packets, ownership, and how it works

Payments & Returns

Buying packets, selling, loans, and income

Security & Legal

Platform security, legal aspects, and compliance

Customer Protection

Protection from developers, lenders, and platform risks

Platform Operations

Who we serve, platform features, and account management

Getting Started

Creating an account is simple and takes less than 5 minutes:
  1. Download the NairaPacket mobile app from Google Play Store or Apple App Store
  2. Click "Create Account" and enter your email, phone number, and create a password
  3. Verify your BVN for identity verification (required by Nigerian regulations)
  4. Complete email and phone verification
  5. Start browsing properties and buying packets!

You only need:
  • Valid BVN: For identity verification and compliance with financial regulations
  • Email address: For account communications and security
  • Phone number: For verification and important notifications

No additional documents are required to start owning property through packets.

You must be at least 18 years old to create a NairaPacket account and own property packets. This is required by Nigerian law for property ownership and financial transactions.

About Packets

A Packet represents a small fraction of ownership in a verified property. Think of it like owning shares in a company, but instead, you own a piece of real property in Nigeria.
  • Each packet costs between ₦7,500 to ₦20,000
  • You can buy multiple packets in the same property
  • When you own 100% of packets in a property, you get the full property papers
  • You can sell your packets anytime on our marketplace
  • Use packets as collateral for loans

Yes, you own a real fraction of the property. This is not a simulation or game - it's actual property ownership:
  • Each property is verified and legally documented
  • Your ownership percentage is recorded and legally recognized
  • You receive actual rental income from your ownership portion
  • Property appreciation benefits go to you as the owner
  • You can transfer your ownership to family members

This depends on the property value and packet price:
  • ₦50M property with ₦10K packets: 5,000 packets = 100% ownership
  • ₦120M property with ₦20K packets: 6,000 packets = 100% ownership
  • ₦35M property with ₦7.5K packets: ~4,667 packets = 100% ownership

You don't need to own 100% to benefit - even 1% ownership gives you real returns!

Payments & Returns

We accept multiple secure payment methods:
  • Bank Transfer: Direct transfer from your bank account
  • Debit Cards: Visa, Mastercard, and Verve cards
  • USSD: Quick payment using your phone
  • Mobile Money: Support for major Nigerian mobile money services

All payments are processed securely and instantly confirmed.

You earn returns in two main ways:
  1. Rental Income (Monthly):
    • Receive your share of rental income each month
    • Paid directly to your bank account
    • Typically 8-12% annually
  2. Property Appreciation (Long-term):
    • Property values increase over time
    • Your packets become more valuable
    • Sell for profit when property appreciates
    • Typically 6-10% annually

Yes! You can sell your packets 24/7 on our marketplace.
  • Instant selling through our secondary market
  • Set your own selling price or sell at market rate
  • Funds transferred to your account immediately
  • No lengthy paperwork or waiting periods
  • Much faster than selling traditional property

This makes property ownership much more liquid than traditional real estate!

You can use your packets as collateral for loans:
  • Loan Amount: Up to 75% of your packet value
  • Interest Rates: Competitive rates based on packet value
  • Approval: Fast approval process (usually within 24 hours)
  • Keep Ownership: You still own the packets while loan is active
  • Flexible Repayment: Multiple repayment options available

Example: Own ₦100,000 worth of packets → Get up to ₦75,000 loan

Security & Legal

Yes, we operate under Nigerian financial regulations:
  • ANMFIN Certified: Association of Nigerian Model Finance Institutions
  • SCUML Compliant: Special Control Unit against Money Laundering
  • Property Laws: All properties comply with Nigerian property ownership laws
  • Consumer Protection: We follow Nigerian consumer protection regulations
Certifications: ANMFIN Certified • SCUML Compliant • SSL Secured

Every property goes through rigorous verification:
  1. Legal Verification: All property documents verified by licensed lawyers
  2. Physical Inspection: Professional property inspection and valuation
  3. Title Search: Complete title search to confirm clear ownership
  4. Compliance Check: Ensure all zoning and regulatory compliance
  5. Insurance: Properties are insured against various risks

Only properties that pass all checks are made available for packet ownership.

We use bank-level security to protect your information and funds:
  • SSL Encryption: All data transmission is encrypted
  • Secure Storage: Personal data stored with advanced encryption
  • Two-Factor Authentication: Extra layer of account security
  • Regular Audits: Third-party security audits and compliance checks
  • Fund Protection: Client funds held in segregated accounts
  • PCI Compliance: Payment processing meets international standards

Customer Protection

We have multiple protection layers against fraudulent developers:
  1. Developer Verification: All developers undergo thorough background checks and company registration verification
  2. Legal Documentation: We require complete legal documentation including C of O, survey plans, and purchase receipts
  3. Non-Encumbrance Undertaking: Developers sign legal agreements confirming properties cannot be sold elsewhere or mortgaged
  4. Lawyer Verification: Independent legal verification provides additional security layer
  5. Escrow Protection: Your funds are held in secure escrow until all verifications are complete
  6. Regular Monitoring: Continuous monitoring of developer activities and property status
Note: In 2025, ₦16.2 billion was lost to property scams in Lagos and Ogun states. NairaPacket's verification process helps protect against such fraud.

We maintain strict governance and transparency to protect your interests:
  • Regulatory Compliance: ANMFIN certified and SCUML compliant with regular audits
  • Segregated Accounts: Customer funds are held in separate accounts, not mixed with company funds
  • Digital Ownership Ledger: Your ownership is recorded on immutable digital ledger for transparency
  • Third-Party Audits: Regular independent audits of financial records and customer holdings
  • Open Documentation: All property documents are available to you within the app
  • Clear Exit Process: Defined process for selling packets and withdrawing funds at any time
  • Regulatory Oversight: Subject to Nigerian financial services regulations

When you use packets as loan collateral, multiple protections are in place:
  • Fair Valuation: Independent property valuation ensures fair loan-to-value ratios (max 75%)
  • Grace Periods: Built-in grace periods before any collateral action can be taken
  • Transparent Terms: All loan terms, interest rates, and conditions clearly disclosed upfront
  • Regulated Lenders: We only work with licensed and regulated financial institutions
  • Partial Liquidation: Only affected packets are at risk, not your entire portfolio
  • Legal Protection: Nigerian consumer credit protection laws apply to all loan arrangements
  • Communication: Early warning system for payment issues before any action is taken
Important: You maintain ownership and continue receiving income from packets used as collateral during the loan period.

Platform Operations

NairaPacket serves anyone who wants to build property ownership gradually:
  • Young Professionals: Starting property ownership without huge capital requirements
  • Diaspora Nigerians: Building property ownership back home from abroad
  • Small Business Owners: Diversifying into property without large upfront costs
  • Students & Fresh Graduates: Beginning wealth building early with small amounts
  • Traditional Investors: Adding property exposure to their investment portfolio
  • Middle-Class Families: Building generational wealth through property ownership
  • Retirees: Generating steady income through property ownership
Core Belief: Property ownership should not be reserved only for those who already have millions. Anyone should be able to build ownership gradually.

NairaPacket offers unique advantages over traditional property investment:
  1. Economic Ownership: You own actual property value, not just returns or promises
  2. Complete Transparency: All property documents visible in the app before you buy
  3. Instant Liquidity: Sell packets 24/7 through our marketplace (vs months for traditional property)
  4. Loan Collateral: Use packets as collateral for loans while keeping ownership
  5. Path to Full Papers: Collect 100% packets and get property papers in your name
  6. Low Entry Barrier: Start from ₦7,500 (vs millions for traditional property)
  7. Digital Tracking: Real-time portfolio tracking and ownership records
Key Difference: Others sell you returns. NairaPacket walks you to the deed.

To delete your account, follow these steps:
  1. Sell All Packets: First, sell all your packets through the marketplace
  2. Withdraw Funds: Withdraw all funds from your wallet to your bank account
  3. Contact Support: Email support@nairapacket.com or call +234 902 224 7040
  4. Provide Details: Include your account email and reason for deletion
  5. Verification: Complete identity verification for security purposes
  6. Confirmation: Receive confirmation of account deletion within 5-7 business days
Important: Account deletion is permanent and cannot be reversed. Ensure you've withdrawn all funds before proceeding.

Still Have Questions?

Can't find what you're looking for? Our support team is here to help you with any questions about property ownership through NairaPacket.